When you need help fast, we are one click away. Click the button below to download our remote support tool. Once it is running, a RE2 Tech technician will walk you through the rest.

How It Works

1. Click the button above to open the Splashtop SOS download page.
2. Download and run the small executable.
3. Call or email a RE2 Tech technician for your session code.
4. Enter the session code in the SOS window. We connect securely and start helping immediately.

Need Help Right Now?

Call us at 952-223-4422 or email helpdesk@re2tech.com. Business hours support plus after-hours emergency response for retainer clients.

What Our Remote Support Can Do

Our technicians can diagnose application errors, repair broken installs, clean up malware, reset passwords, connect printers and peripherals, configure email and Microsoft 365, tune slow machines, and handle software updates. For network, server, and infrastructure issues we open a deeper session with our full toolkit.

Security and Privacy

Splashtop SOS sessions are one-time, session-code based, and end the moment you close the window. We never install permanent remote access during an SOS call. For retained clients we run our separate managed RMM under its own access controls.