24/7 monitoring of servers, networks, applications, and security events with real response, not just notifications in a queue.
See What We WatchTalk to UsThe average gap between a server failure and someone noticing is 4 hours when monitoring is passive. That is 4 hours of silent damage. Real monitoring catches it in seconds.
The average time between a server failure and someone noticing is 4 hours when monitoring is passive. That is 4 hours of data loss, user frustration, and silent damage to operations. Real monitoring catches it in seconds.
Monitoring without response is surveillance. Most MSPs run monitoring tools that generate alerts nobody reads. RE2 Tech runs monitoring as part of our operations discipline. Alerts are categorized, routed to the right engineer, acknowledged within minutes, and worked to resolution with the client kept informed.
Server health metrics including CPU, memory, storage, and service status. Network performance and availability. Internet circuits and VPN tunnels. Critical line-of-business applications. Microsoft 365 tenant health. Security events from endpoint protection, firewalls, and identity platforms. Backup job success and failure. Patch status and compliance.
Every alert has a defined severity, a defined response time, and a defined owner. Critical alerts page the on-call engineer. High-severity alerts are worked within an hour during business. Informational events are summarized in the weekly report.
Pro and Enterprise clients get weekly or monthly reports showing what we caught, what we fixed, and what is trending toward trouble. No surprises at renewal time.
What is the difference between monitoring and alerting?
Monitoring is watching. Alerting is responding. Most MSPs run monitoring tools that generate alerts nobody reads. We route every alert to a named engineer with a defined response time and work it to resolution.
Do you monitor after hours?
Yes. 24/7 monitoring on every managed device. Critical alerts page the on-call engineer at any hour. Pro and Enterprise tiers include after-hours emergency response.
What gets monitored beyond uptime?
CPU, memory, disk, service health, event logs, security events, backup job status, patch compliance, Microsoft 365 tenant health, and application-specific metrics for critical line-of-business systems.
Call a RE2 Tech engineer and get a specific proposal inside 72 hours. No pressure, no long pitch.
952-223-4422helpdesk@re2tech.com