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IT Help Desk Technician

Job Type: Full-time | Pay: $18.00 - $23.00 per hour

RE2 Technology Consultants is a small business in Jordan, MN. We are a professional, agile, and innovative service company that specializes in assisting small/medium businesses with their technology needs. From computers and devices, to the network, security, and infrastructure – We Make I.T. Happen 

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IT Help Desk Technician

Job Type: Full-time | Pay: $18.00 - $23.00 per hour

RE2 Technology Consultants is a small business in Jordan, MN. We are a professional, agile, and innovative service company that specializes in assisting small/medium businesses with their technology needs. From computers and devices, to the network, security, and infrastructure – We Make I.T. Happen 

Essential Duties & Responsibilities

  • Provide ‘Level 1’ Phone and Email support to our business customers and their broad arrays of hardware and software
  • Strive to provide quick response, diagnosis, and resolution of issues using all available resources, escalating incoming issues as necessary
  • Document issues, progress and resolutions on service tickets
  • Occasional travel to customer locations, mileage will be reimbursed
  • General office duties as necessary

Requirements

  • Reliable Transportation, Valid Driver’s License and current Auto Insurance

  • Excellent customer service

  • Ability to thrive in a fast-paced technical environment

  • Excellent troubleshooting and problem-solving skills, with high attention to detail

  • Strong work ethic with a desire to learn and grow

  • Help Desk Experience: 1 year

  • Windows Experience: 1 year

Desirables

  • Hardware Break/Fix experience

  • Scripting, I.T. automation, Windows Server, VMWare, IIS, SQL, and other niche I.T. functions

  • In-progress or completed I.T. Associates degree

  • Technical Certifications such as those from CompTIA, Cisco, Microsoft etc.

  • Previous I.T. Support / Helpdesk experience

  • A+ Certification

  • Customer Service Experience a Solid Plus for this Position

Benefits

  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program

Schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Full-Time in-office Position: Jordan, MN 55352
    • Reliably commute or planning to relocate before starting work (Required)

The Work Environment

  • Modern office setting
  • Food provided
  • Growth opportunities
  • Work-from-home days

Benefits

  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program

Schedule

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Full-Time in-office Position: Jordan, MN 55352
    • Reliably commute or planning to relocate before starting work (Required)

The Work Environment

  • Modern office setting
  • Food provided
  • Growth opportunities
  • Work-from-home days

Application

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QUESTIONS

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Visit Us:
109 Rice St. S Jordan, Minnesota 55352