Full-service managed IT, cybersecurity, cloud, and dedicated engineering for small business through mid-market companies up to $50M in revenue. Predictable monthly pricing. Real engineers. No break-fix surprises.
Get a Proposal Download Remote SupportIf your MSP has not tested a full backup restore in the last 90 days, you do not have a backup. You have a theory. If your team is not running phishing simulations monthly, you are guessing about security awareness. If your firewall firmware is more than six months old, you have a known vulnerability sitting between your data and the internet. Most mid-market companies find out their MSP is not working during the worst possible moment: the breach, the outage, the failed audit.
RE2 Tech is a full-service managed IT provider for small business through mid-market companies. We run helpdesk, servers, networks, cybersecurity, cloud, backup, compliance, and the hard engineering work most MSPs cannot touch. When your distribution ERP is slow, your M365 tenant is exposed, or your internal team is drowning, we are already working on the problem.
1. Tested backup restores every month. Not backup jobs that completed. Actual restores that prove the data comes back. We do this on a rotating schedule for every managed client.
2. Phishing simulations with measured results. If you cannot tell leadership which users clicked and which reported correctly last month, your training program is theater. We run ongoing simulations and track every metric.
3. MFA on every account, no exceptions. Not just email. Every SaaS tool, every admin panel, every VPN. Conditional Access policies that block risky sign-ins automatically.
4. Patch management on a defined schedule. Operating systems, browsers, Java, Adobe, line-of-business apps. All of them. With rollback plans for anything that breaks. We run tested patch cycles with zero surprise reboots during business hours.
5. Quarterly business reviews with real data. Not a lunch meeting where everyone says things are fine. A structured review with ticket trends, security posture, hardware lifecycle, and strategic roadmap. If your MSP is not doing this, they are collecting a check.
6. A named engineer who knows your environment. If you cannot call your MSP and reach someone who already knows your network, your applications, and your people by name, you are getting routed to a queue. RE2 Tech assigns named engineers to every retainer client.
Wholesale distribution, manufacturing, construction materials, healthcare supply chain, professional services, and financial services. Each of these verticals runs on specific software, faces specific compliance pressure, and has specific failure modes that a generalist MSP will miss. Our engineering bench has years of real operational work in every one of these industries.
When your Epicor Prophet 21 or other distribution ERP slows down, most MSPs open a vendor ticket and wait. We open SQL Profiler, capture the slow queries, rewrite the stored procedures causing the blocks, and ship a fix the same day. We have taken a 45-second order lookup down to under two seconds. That is not a marketing claim. That is a measured result from a real client engagement. Read the full story.
Call 952-223-4422 and our system gets you to the right person fast. Our AI assistant handles initial routing so the engineer who picks up already has context on why you called. No hold music limbo, no transfers to people who cannot help. For retainer clients, your named engineer already knows your environment. For first-time callers, we schedule a discovery assessment and send a specific proposal within 72 hours. The first real conversation happens in minutes, not hours.
What does a managed IT services provider actually do?
We take full responsibility for your technology: helpdesk, monitoring, patching, security, backup, cloud, compliance, and strategic planning. You pay one predictable monthly fee and your team never has to think about IT problems again.
How fast do you respond to critical issues?
Under 60 minutes for critical outages during business hours. Same-day for standard tickets. After-hours emergency response is included for Pro and Enterprise clients.
Do you work with companies outside of Minnesota?
Yes. Our cloud-delivered services work nationwide. On-site support is focused on the Twin Cities metro and greater Scott County area, but remote monitoring, cloud administration, and engineering work have no geographic limits.
What if we already have an internal IT person?
That is common and it works well. Your internal IT person handles day-to-day user support while we provide the deeper engineering, security, compliance, and project work they cannot do alone. The hybrid model is one of our most popular engagement structures.
Can you help with compliance like SOC 2 or HIPAA?
Yes. We run structured compliance programs from gap assessment through audit. Our Pro and Enterprise plans include compliance support as a standard part of the retainer.
Download the IT Health Check Checklist. Run it in an afternoon. Find out exactly where your current IT setup stands on security, backup, patching, and support. No email required. No sales call. Just straight information.
Get the Free ChecklistCall a RE2 Tech engineer directly and get a specific proposal inside 72 hours. No long sales cycle, no pressure, just real answers about whether we are the right fit.
952-223-4422 helpdesk@re2tech.com