24/7 monitoring of servers, networks, applications, and security events with real response, not just notifications dumped into a queue.
See What We MonitorTalk to UsMonitoring without response is surveillance. Most MSPs run monitoring tools that generate alerts nobody reads. RE2 Tech runs monitoring as part of our operations discipline: alerts are categorized, routed to the right engineer, acknowledged within minutes, and worked to resolution with the client kept informed.
Server health metrics including CPU, memory, storage, and service status. Network performance and availability. Internet circuits and VPN tunnels. Critical line-of-business applications. Microsoft 365 tenant health. Security events from endpoint protection, firewalls, and identity platforms. Backup job success and failure. Patch status and compliance.
Every alert has a defined severity, a defined response time, and a defined owner. Critical alerts page the on-call engineer. High-severity alerts are worked within an hour during business. Informational events are summarized in the weekly report.
Pro and Enterprise clients get weekly or monthly reports showing what we caught, what we fixed, and what is trending toward trouble. No surprises at renewal time.
Monitoring is included in all three tiers. The depth of monitoring and the speed of response differ by tier. Enterprise clients get the full treatment with dedicated engineering attention.
Call a RE2 Tech engineer today and get a specific proposal inside of 72 hours. No pressure, no long pitch.
612-494-3557helpdesk@re2tech.com