24/7 helpdesk, proactive monitoring, and user support. Predictable monthly pricing with no surprise billing.
Start a ConversationTalk to UsManaged IT support is the foundation of every RE2 Tech retainer engagement. When your user calls for help, we answer. When a server alerts at 2am, we respond. When a patch cycle needs to run, we handle it. The goal is simple: your people do their work, and technology problems stop being theirs to solve.
Helpdesk support during business hours plus emergency after-hours coverage, proactive monitoring of workstations and servers, patch management for operating systems and core applications, endpoint security management, user onboarding and offboarding, password and access management, printer and peripheral support, and vendor coordination for internet, phones, and line-of-business applications.
Essential tier clients get same-day response on standard tickets and one-hour response on critical outages. Pro and Enterprise clients get prioritized queues, dedicated engineer relationships, and guaranteed response times under 30 minutes for critical issues during business hours.
Most MSPs treat helpdesk as a cost center and staff it with junior technicians who escalate everything. We staff helpdesk with engineers who can actually resolve problems on the first call. When you call us about a slow workstation, we diagnose and fix the cause instead of reimaging. When you report an application error, we read the logs and find the fix instead of opening a vendor ticket.
Every managed device runs our monitoring agent which tracks CPU, memory, disk, service health, event logs, security status, backup completion, and patch state. Alerts route to our engineering team 24/7. Most problems we catch and fix before users notice them.
Managed IT support is included in every RE2 Tech retainer. We run three plans, Essential, Pro, and Enterprise, that scale with your team size. Contact us for a custom proposal.
Call 612-494-3557 or request a discovery call. We will walk your current environment, identify the gaps, and give you a specific proposal inside of 72 hours.
Call a RE2 Tech engineer today and get a specific proposal inside of 72 hours. No pressure, no long pitch.
612-494-3557helpdesk@re2tech.com