A professional services firm moved from reactive break-fix IT to RE2 Tech managed services and cut monthly technology friction in half.
Read the Full StoryTalk to UsA professional services firm with about 35 users was paying a break-fix shop hourly to put out fires. Every problem was a surprise. Every bill was a surprise. Users stopped reporting small issues because they knew the hourly meter would start. The firm’s leadership knew they were paying too much for too little and wanted something better.
We ran a discovery audit covering their network, workstations, servers, Microsoft 365 tenant, backup, and security posture. The audit surfaced dozens of small issues: unpatched workstations, missing MFA, backups that had not been tested in over a year, a firewall running firmware from 2019, and inventory of equipment the firm did not even know they had.
We moved the firm to our Pro retainer at $7,500 per month. In the first 90 days we applied security updates across the environment, enabled MFA on all accounts, hardened Microsoft 365 configuration, tested and verified backups, replaced the firewall, and built a hardware replacement plan for aging workstations. After the first 90 days the tickets dropped dramatically because we had fixed the underlying problems instead of just reacting to symptoms.
Ticket volume is about 40 percent of what it was in the break-fix days. Monthly cost is predictable. Leadership knows the firm is more secure and more resilient. Users report problems early because they know the cost is already covered.
Call a RE2 Tech engineer today and get a specific proposal inside of 72 hours. No pressure, no long pitch.
612-494-3557helpdesk@re2tech.com